Returns & Exchanges

RETURNS

  • USA/Canada – Full refund – 14 days from date of purchase excl. original and return shipping charges in case of non standard shipping, and excl. return shipping cost for standard shipping (a charge of 9.99 USD). Please note that all sale items are a final sale.
  • International – Unfortunately we cannot accept returns for any reason for international orders.

Please reach out to us via email to contact@medluxla.com to request a return label and get more details regarding the return process.

All products can be returned within 14 days of the original purchase date and a full refund will be issued. Please allow for up to 10 business days for the funds to show up in your account or credit card statement.

All products must be in original condition including all the tags and any other material that was sent with the order, such as bags and promotional items. If the returned items are not considered in perfect condition or have been worn or in some way altered we reserve the right to reject a return. All sale items are final sales and will be highlighted as such.

EXCHANGES

We recommend you place your new order first in order make sure your exchange items is available. Once we receive your returned item, we will refund you in full of course. The same policies as for returns apply.

You can always contact our customer service team at contact@medluxla.com for any questions regarding sizing, colors or any other questions you may have. Nonetheless if something should not fit you as expected you can of course return or exchange it within 14 days from the purchase.